Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Fill out contact forms or intake questionnaires
• Schedule consultations or book meetings
• Upload files or documents
• Subscribe to our newsletter or blog updates
• Communicate with us via email or other channels

This information may include: name, email address, phone number, company name, project details, technical requirements, and any other information you choose to share.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website or source
• Device information

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide requested services
• To evaluate project fit and prepare proposals
• To schedule and conduct consultations
• To deliver and improve our services
• To send relevant communications, including project updates and newsletters
• To analyze website usage and improve user experience
• To protect against fraud, abuse, and security risks
• To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our clients (e.g., email services, hosting providers, analytics tools). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
• With Your Consent: We may share information with your explicit consent for other purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure file upload with virus scanning
• Regular security audits and updates
• Access controls and authentication
• Automatic deletion of uploaded files after 30 days

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Contact submissions: Retained for business records and compliance purposes
• Uploaded files: Automatically deleted after 30 days
• Project communications: Retained for the duration of the project plus applicable warranty period (6 months)
• Marketing communications: Retained until you unsubscribe

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Object: Object to processing of your personal information for certain purposes

To exercise these rights, please contact us at privacy@qualitysoftwarebydesign.com

7. Third-Party Links and Services

Our website may contain links to third-party websites or services (e.g., calendar scheduling tools). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: